Shipping Policy

We ship both one-time toothbrush orders and recurring subscription shipments.

1. Processing Time (One-Time Orders)

For one-time purchases:

  • Orders are processed within 1–3 business days.
  • Processing time does not include weekends or holidays.
  • Once shipped, you’ll receive a tracking email.

2. Subscription Shipping Schedule

For subscriptions, we ship on a fixed cadence:

  • Monthly Subscription
    • Your subscription is billed according to your plan settings.
    • All monthly subscription shipments are batched and shipped on or around the 1st of each month.
    • Changes (address, pause, cancel) must be made before the 1st to affect that month’s shipment.
  • Quarterly Subscription
    • Your subscription is billed on a quarterly schedule.
    • All quarterly subscription shipments are batched and shipped on or around the 1st of the first month of each quarter (typically January 1, April 1, July 1, October 1, or the next business day).
    • Changes must be made before that quarter’s billing/ship date to apply to that shipment.

Because we batch-ship subscription orders on these dates, we’re generally unable to intercept, modify, or cancel a shipment once it has entered processing.

3. Shipping Methods & Delivery Times

We use major carriers such as:

  • USPS
  • UPS
  • DHL (for international shipments)

Typical delivery estimates:

  • United States: 3–7 business days after shipment
  • Canada: 7–12 business days after shipment
  • Other International: timing varies by country, customs, and carrier

These are estimates only; we can’t guarantee exact delivery dates.

4. Tracking

For all shippable orders:

  • A tracking link is emailed once your order or subscription batch ships.
  • Tracking updates may take up to 24 hours to appear.

5. Address Accuracy & Subscription Renewals

You are responsible for ensuring your shipping address is correct and current:

  • For one-time orders, we may not be able to change the address once processing begins.
  • For subscriptions, the address on file at the time of billing/processing is where the order will ship.

If a shipment goes to an old or incorrect address because it wasn’t updated before billing/shipping, we’re not obligated to replace it for free.

6. Package Theft & Delivery Confirmation 

Once a package is marked “Delivered” by the carrier to the address you provided:

Responsibility for the package transfers to you.

We are not responsible for:

  • Stolen packages
  • Packages taken from mailrooms, porches, or shared spaces
  • Packages delivered to the correct address but not located afterward

If you believe your package was stolen, we recommend:

  • Checking with neighbors/household members
  • Contacting the carrier directly
  • Filing a claim where applicable

We’ll always try to be reasonable, but we do not guarantee free replacements in theft situations.

7. International Shipping

We ship internationally.

  • Delivery times vary by region and customs processing.
  • You are responsible for any customs duties, VAT, or import taxes charged by your country.
  • Delays caused by customs are outside our control.