Refund policy

RETURN AND REFUND POLICY

Our 30-day happiness guarantee
If you are not happy with your Toothily brushes, email contact@shoptoothily.com
within 30 days of delivery and we will refund you in full. That means the
product price, the tax you paid, and what you paid for shipping. All of it.

You do not need to mail anything back. Toothbrushes are a sanitary product, and
a used brush cannot be resold or reused by anyone. Sending one across the
country to be thrown away helps no one. Keep the brushes, pass them to someone
who can use them, or dispose of the handle and bristles according to your local
guidance.

We offer the happiness guarantee once per customer. If you have already used it
and want to try us again later, you are always welcome to order, and the terms
below still cover damage, defects, and shipping problems.

If something arrives wrong or damaged
Email contact@shoptoothily.com with your order number and a photo. If your order
arrives damaged, defective, or is not what you ordered, we will send a
replacement or refund you in full. This is separate from the happiness
guarantee, has no once-per-customer limit, and is not capped at 30 days if the
problem is ours.

Subscription orders
You can cancel, skip, or pause a subscription at any time in your account. See
our Purchase options cancellation policy for how that works.

If a subscription order has been charged but has not shipped yet, email us and
we will cancel it and refund the charge in full, including shipping.

If a subscription order has already shipped, the 30-day happiness guarantee
above applies to it just like any other order.

Refund timing
Approved refunds are issued to your original payment method within 3 to 5
business days. Your bank or card issuer may take an additional 5 to 10 business
days to post it. We will email you when the refund is sent.

Orders this policy does not cover
Wholesale orders and custom engraving orders are governed by the separate terms
agreed at the time of that order. Custom engraved goods are made to your
specification and are not covered by the happiness guarantee.

Products bought from a retailer that stocks Toothily should be returned to that
retailer under their policy.

Before you file a dispute
If something has gone wrong, please email us first at
contact@shoptoothily.com. We would much rather fix it directly, and we almost
always can, faster than a bank dispute would resolve.