Shipping policy

SHIPPING POLICY

Where we ship
We ship to addresses in the United States and Canada, including PO boxes and
APO/FPO addresses. We are not yet able to ship anywhere else.

Shipping cost
Shipping is calculated at checkout based on your address and the size of your
order. The amount shown at checkout is the final shipping cost. Shipping is
billed separately from the product price on every order, including subscription
orders.

Order processing
Orders are packed and handed to the carrier within 1 to 2 business days. Orders
placed after 12pm Eastern, or on a weekend or US federal holiday, begin
processing the next business day.

Delivery estimates
United States: 3 to 7 business days after dispatch.
Canada: 6 to 14 business days after dispatch, plus any time spent in customs.

These are carrier estimates, not guarantees. Weather, carrier backlogs, and
customs can add time.

Tracking
You will receive a tracking link by email when your order ships. Tracking can
take up to 24 hours to show movement.

Subscription orders
Subscription orders ship on the delivery frequency you selected at checkout.
Shipping is charged on each subscription order at the rate shown at checkout.
You can change your delivery address at any time in your account, as long as you
update it before the next order is processed.

Canadian customs, duties, and taxes
Orders to Canada may be subject to import duties, GST/HST, or provincial taxes
assessed by the Canada Border Services Agency. These are set by the Canadian
government, not by Toothily, and are the responsibility of the recipient. We
cannot predict or refund them, and we cannot mark orders as gifts or declare a
value lower than what you paid.

Address accuracy
Please check your shipping address before you order. If a package is returned to
us because the address was incomplete or incorrect, we will contact you and can
reship it once you cover the reshipment cost. If we cannot reach you within 30
days, we will refund the product price and keep the original shipping cost.

Lost, stolen, or damaged packages
If tracking shows delivered but the package is not there, please check with your
household and neighbors, then email contact@shoptoothily.com within 14 days of
the delivery date. If tracking has not moved for 10 business days, or your order
arrives damaged, email us with your order number and, for damage, a photo. We
will replace it or refund it. We handle the carrier claim ourselves so you do
not have to.

Questions: contact@shoptoothily.com