Cancellation policy

SUBSCRIPTION AND CANCELLATION POLICY

This policy explains how Toothily subscriptions work, how you are billed, and
how to cancel. By starting a subscription you agree to these terms.

What you are signing up for
A Toothily subscription is a recurring order. We send you the pack you selected,
at the delivery frequency you selected, and charge your saved payment method
each time, automatically, until you cancel. There is no minimum number of
orders, no contract length, and no cancellation fee.

What you pay and when
Your first order is charged when you place it. Each order after that is charged
on the same day your next delivery is prepared, following the delivery frequency
you chose at checkout.

The recurring price, the subscription discount, and your delivery frequency are
all shown on the product page and again in your order summary at checkout before
you pay. They are also shown in your account at any time. Shipping is charged
separately on each order at the rate shown at checkout.

Your subscription discount applies to every recurring order, not just the first.

Changing your subscription
Sign in at https://shoptoothily.com/pages/my-account to manage everything
yourself. You do not need a password. We email you a verification code. Every
subscription email we send also contains a direct "Manage your subscription"
link.

From your account you can:
  - Cancel your subscription
  - Skip your next order
  - Pause your subscription and resume it whenever you want
  - Change your delivery frequency
  - Change your shipping address
  - Update your payment method
  - View your past orders

If you would rather we do it, email contact@shoptoothily.com from the address on
your order and we will make the change for you and confirm by email.

How to cancel
Cancel at any time from your account, in the same place you set the subscription
up. Cancellation takes effect immediately. Billing and deliveries stop, and we
will not charge you again.

There is no phone call, no retention offer you have to decline, and no waiting
period. If you prefer, email contact@shoptoothily.com and we will cancel it for
you within one business day.

Cancelling is permanent. If you want to start again later you can subscribe
again at any time. If you only want a break, use pause instead, which keeps your
settings and lets you resume with one click.

Timing your cancellation
Cancel, skip, or pause before your next order is processed to avoid that charge.
If you cancel after an order has been charged but before it ships, email us and
we will refund it in full, including shipping. If it has already shipped, our
30-day happiness guarantee applies. See our Return and refund policy.

Price changes
If we ever change the price of your subscription, we will email you at least 30
days before the change takes effect, and you can cancel before then.

Failed payments
If your payment method is declined, we will email you and retry over the
following days. If it keeps failing, we will pause your subscription rather than
keep trying. Nothing ships until a payment succeeds.

Your consent
When you check out with a subscription, you affirmatively agree to these
recurring charges and to this policy before your payment is taken. We keep a
record of that consent.

Questions
Email contact@shoptoothily.com. We answer Monday through Friday.

Toothily
A registered fictitious name of Go Global Wellness LLC
Saint Petersburg, Florida, United States
contact@shoptoothily.com